EG678 Cloud Terms of Service

These Terms of Service (“Terms”) govern the use of server, hosting, licensing, remote access, system administration, technical support and related information technology services provided by Emre Göktepe under the EG678 Cloud brand.

Service Provider: Emre Göktepe Brand: EG678 Cloud Tax Office: Karaelmas Tax Number: 4060333560 Address: Güney Mahallesi Kemal Yıldırım Sk. B Blok Kapı No: 2/1 Daire No: 14, Kilimli/Zonguldak Email: [email protected] Telephone: +90 552 890 85 67

Any natural or legal person purchasing services from EG678 Cloud shall hereinafter be referred to as the “Customer”.

Service specifications, prices and special conditions communicated to the Customer by email, quotation, order, invoice or other written communication channels form an integral part of these Terms.

EG678 Cloud may provide:

• virtual servers (VDS/VPS),
• physical servers,
• Windows Server,
• remote desktop infrastructure,
• VPN,
• system administration,
• technical support,
• backups,
• monitoring,
• the supply of licences for Microsoft and other vendors' products,
• network and security services

and other information technology services separately agreed upon by the parties.

The exact technical specifications, capacity, licences and scope of the service provided to the Customer are stated in the quotation, invoice or written communications between the parties.

The description of a service or feature in these Terms does not mean that it is included in the package purchased by the Customer.

Services may be agreed upon through the website, email, telephone, WhatsApp or other communication channels used by the parties.

Services may be provided once the Customer accepts the quotation, makes a payment or requests service installation.

The communication of server access credentials, an IP address, VPN details or other technical information enabling use of the service to the Customer may be considered delivery of the service.

These Terms of Service are published on the EG678 Cloud website and made available to the Customer.

After the Terms have been communicated or made available to the Customer, the Customer's:

• purchase of services from EG678 Cloud,
• renewal of an existing service,
• payment for a service, or
• continued use of the service

constitutes acceptance of these Terms of Service and the relevant policies applicable to the service, to the extent permitted by applicable law.

Existing Customers will be notified of material changes to the Terms of Service through their registered email addresses or other registered communication channels.

A Customer who does not accept the changes may request termination of the service by notifying EG678 Cloud before the effective date of the new terms.

Continued use of the service after the effective date of the new terms constitutes acceptance of the updated terms, to the extent permitted by applicable law.

EG678 Cloud may retain previous versions of agreements and policies in its records.

Service fees are specified in the quotation provided to the Customer, the invoice or the written agreement between the parties.

Unless otherwise agreed, servers and related services are billed periodically.

Service fees may be updated due to changes in data centre, energy, internet and hardware costs, exchange rates, licence fees charged by Microsoft or other software vendors, and other service costs.

EG678 Cloud will notify the Customer of price changes for existing recurring services at least 30 days before they take effect, subject to compulsory circumstances beyond EG678 Cloud's control, such as urgent legal or tax changes.

Invoices must be paid within 7 days of the invoice date unless a different period is specified in the invoice or a special agreement between the parties.

If payment remains outstanding 15 days after the payment due date, EG678 Cloud has the right to restrict or suspend the relevant service by notifying the Customer.

Suspension of the service does not extinguish the Customer's accrued payment obligations.

Microsoft products expressly stated to be supplied by EG678 Cloud are licensed in accordance with the Microsoft licensing programme used by EG678 Cloud during the relevant period and the applicable product use terms.

Provision of a Windows Server licence does not grant the right to use Microsoft Office, Remote Desktop Services (RDS), SQL Server, Exchange Server or other Microsoft products.

Additional licences that are required may be charged separately.

The Customer is responsible for ensuring that software installed on the server by the Customer or third parties authorised by the Customer has valid licences and usage rights.

A software product being technically activated or displayed as “Activated/Licensed” does not, by itself, establish the existence of a valid licence entitlement.

Where Remote Desktop Services or another product requiring licensing based on the number of users or devices is used, the required licences must correspond to actual usage.

Where licences are supplied by EG678 Cloud, the Customer must accurately report the actual number of users or devices.

Additional licences required following an increase in the number of users or devices may be charged separately.

The Customer is responsible for software and applications installed on the server by the Customer or by third parties acting on the Customer's behalf.

Unless administration or application support services have also been purchased, the operation, updating, configuration and resolution of application-level issues for these applications are not included in the standard server service.

Software used by the Customer must not endanger the security or service continuity of EG678 Cloud's infrastructure or other customers.

Depending on the nature of the service and the technical support provided to the Customer, EG678 Cloud may hold administrator access credentials for the relevant servers.

EG678 Cloud may access the system for the purposes of:

• providing technical support requested by the Customer,
• diagnosing and resolving faults,
• ensuring system and network security,
• performing maintenance and updates,
• performing backup and restoration operations where purchased,
• checking the technical requirements of licences supplied by EG678 Cloud,
• addressing active attacks or security incidents,
• resolving technical issues that threaten service continuity

and only to the extent necessary for those purposes.

EG678 Cloud does not use its administrative access to inspect the Customer's private, personal or commercial content unrelated to the service.

Routine technical operations are performed with the Customer's knowledge to the extent possible.

In emergencies involving an active cyberattack, malware, a critical security vulnerability or a direct threat to the integrity of the infrastructure, EG678 Cloud may take necessary protective measures and will inform the Customer within a reasonable time.

Administrator access credentials retained by EG678 Cloud for support purposes are kept confidential.

EG678 Cloud may create a separate management account for its own use for security and auditability purposes.

EG678 Cloud is not liable for incidents arising from the Customer sharing usernames, passwords or other access credentials with third parties, to the extent that EG678 Cloud is not at fault.

The standard server service does not automatically include a backup service.

Backups are a service that must be purchased separately.

If a backup service has been purchased, its frequency, retention period and scope are specified in the quotation or service description provided to the Customer.

The Customer is advised to keep an independent copy of critical data under the Customer's own control.

Standard technical support is provided on weekdays from 09:00 to 18:00 by email, telephone and WhatsApp.

Technical reports concerning critical infrastructure incidents are accepted 24/7.

A critical incident is defined as:

• the server being completely inaccessible,
• a serious service interruption originating from EG678 Cloud's infrastructure, or
• an ongoing critical security incident.

Routine software problems in Customer applications, user operations, ERP or accounting software issues, standard configuration requests and similar application-level requests are not considered critical incidents.

EG678 Cloud implements reasonable technical and operational measures to maintain service continuity.

Planned maintenance is announced in advance to the extent possible.

Temporary outages may occur due to hardware failures, energy or telecommunications interruptions, DDoS attacks, vendor or supplier issues, or events beyond EG678 Cloud's reasonable control.

Details relating to service levels are addressed under the current SLA.

The Customer must use EG678 Cloud services in accordance with the current Acceptable Use Policy.

In the event of serious policy violations, the service may be restricted or suspended for security or legal reasons.

EG678 Cloud does not use confidential Customer information it may access in the course of providing the service for purposes other than those necessary to provide the service.

The principles governing personal data processing are explained separately in the EG678 Cloud Data Protection and Privacy Notice under the Turkish Personal Data Protection Law (KVKK).

The Customer must:

• use the services lawfully,
• obtain the required licences for software used by the Customer,
• keep access credentials secure,
• provide accurate contact and billing information,
• report significant security incidents without delay,
• pay service fees on time,
• report accurate usage counts for user- or device-based licences supplied by EG678 Cloud.

EG678 Cloud may restrict or suspend the service in the event of:

• failure to fulfil payment obligations,
• a serious security threat,
• attacks against third-party systems,
• malware or spam activity,
• unlawful use,
• a serious or ongoing licence violation,
• lawful and binding requests from competent authorities.

Depending on the nature of the incident, EG678 Cloud may take these measures by notifying the Customer.

Prior notice may not be possible where urgent security or legal intervention is required.

EG678 Cloud must exercise reasonable technical care in providing the service.

EG678 Cloud is not liable for damage arising from the Customer's own actions, third-party software installed by the Customer, the Customer sharing access credentials, acts of unauthorised third parties or events beyond EG678 Cloud's reasonable control, to the extent that EG678 Cloud is not at fault.

EG678 Cloud's liability for wilful misconduct, gross negligence and liabilities that cannot be limited by law remains unaffected.

Unless a different period has been agreed upon by the parties, the Customer may request termination of the service.

The Customer must retrieve any required data belonging to the Customer before the service ends.

After the service ends, server data may be retained for 30 days to the extent technically and legally possible. At the end of this period, the data may be permanently deleted.

The Customer acknowledges that continued access to data after termination of the service is not guaranteed.

A party unable to fulfil its obligations due to natural disasters, war, decisions of public authorities, widespread energy or internet outages, or similar events beyond the parties' reasonable control shall not be held liable to the extent affected by the event.

Operational notices may be sent to the email address provided by the Customer to EG678 Cloud or through other electronic communication channels used between the parties.

Mandatory provisions concerning notices subject to specific legal formalities remain unaffected.

The Customer must notify EG678 Cloud of changes to contact information.

These Terms of Service are governed by the laws of the Republic of Türkiye.

The parties should first seek to resolve disputes in good faith.

Subject to exclusive or mandatory jurisdiction provisions of applicable law, the Courts and Enforcement Offices of Zonguldak shall have jurisdiction over disputes.

EG678 Cloud Service Provider: Emre Göktepe Tax Office: Karaelmas Tax Number: 4060333560 Address: Güney Mahallesi Kemal Yıldırım Sk. B Blok Kapı No: 2/1 Daire No: 14, Kilimli/Zonguldak Email: [email protected] Telephone: +90 552 890 85 67